General Principle

All fees paid to Zula Path are generally non-refundable, except in the specific circumstances described in this policy. This is because our platform delivers digital content and guidance services that are made immediately available upon payment.

We encourage all users to review the features and scope of any paid plan carefully before purchasing. If you have questions before subscribing, contact us at [email protected].

When Refunds Are Eligible

You are entitled to request a refund in the following circumstances:

• Service failure: Zula Path has charged you for a feature or plan that was not delivered or was materially non-functional for a period exceeding 72 consecutive hours.
• Duplicate payment: You were charged twice for the same transaction due to a technical error.
• Unauthorized charge: A charge was made to your payment method without your authorization and you have reported it within 7 days.
• Plan cancellation within 24 hours: If you cancel a new subscription within 24 hours of first purchase and have not meaningfully engaged with premium content, you may be eligible for a partial refund of 50% of the amount paid, minus any transaction fees charged by the payment processor.
• Legal entitlement: Any circumstance in which you are entitled to a refund under the Consumer Protection Act, 2012 or other applicable Kenyan law.

When Refunds Are Not Issued

Refunds will generally not be issued in the following circumstances:

• You changed your mind after purchasing and have accessed the paid content.
• You were rejected by a university or denied a visa, regardless of reliance on Zula Path content.
• You did not achieve the academic outcome you were hoping for.
• A subscription was not cancelled before the next billing cycle.
• You found similar free content elsewhere after purchasing.
• Technical issues were caused by your own device, browser, or internet connection.
• You are requesting a refund more than 30 days after the transaction.

Subscription Cancellation

You may cancel a recurring subscription at any time before the next billing date to prevent further charges. Cancellation stops future billing but does not entitle you to a refund of the current billing period unless you qualify under Section 2 above.

After cancellation, you will retain access to paid features until the end of the current paid period.

How to Request a Refund

Disputes

If you believe your refund request has been unfairly declined, you may escalate to us in writing at [email protected]. If the matter remains unresolved, you may seek recourse through the relevant consumer dispute mechanisms under Kenyan law, including the Competition Authority of Kenya or the courts of Kenya.